FAQs

Where is my order?

This is a question we frequently get asked, so we put together a shipping guide, and you can track your order here.

What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

Order Cancellations

If you need to make changes to your order, please contact us within 24 hours of placing it.

Cancellation Terms

  • You must contact us within 24 hours.

  • We cannot cancel your order once it has already been shipped.

  • You can view our full refund policy here.

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around one in 1,000 products arrive damaged due to mistreatment by the mail service. If this happens to you, please reach out with:

  • Your order number.

  • A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

Customs and Tax Charges

Please note that customers are responsible for any customs and tax charges for their order.

Contact Us

If we still haven't managed to answer your question, please feel free to contact us and we'll get back to you within 1-2 Business Days :)